Refund policy
Hassle-Free Returns for Your Peace of Mind
At Natura Nutrition, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a 30-day return policy from the date of delivery.
Eligibility for Returns
✔ Items must be unopened, unused, and in their original packaging to qualify for a return.
✔ Opened or used products may be eligible for a partial refund or store credit, subject to review.
✔ Proof of purchase is required for all returns.
How to Initiate a Return
- Contact Us – Email our customer support team at info@mynaturanutrition.com with your order number and reason for return.
- Approval & Instructions – Once approved, we will provide return instructions, including the shipping address.
- Ship the Item – Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
Refunds
✔ Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.
✔ Shipping costs are non-refundable unless the return is due to an error on our part.
✔ If you haven’t received a refund after 10 business days, please check with your bank or payment provider.
Exchanges & Damaged Items
✔ If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery for a replacement at no additional cost.
For any questions or concerns, reach out to us at info@mynaturanutrition.com—we’re happy to help!